Frequently Asked Questions
FAQs
How long do I have to return an item?
You have 30 days from the date of delivery to return your item. We accept returns for both defective and non-defective products, as long as they are in slightly used condition.
Do I have to pay for return shipping?
No. At Glissorisa, we want returns to be stress-free. We provide a downloadable return label, and we cover the cost of return shipping.
When will I receive my refund?
Refunds are processed within 14 days after we receive and inspect your returned item. The refund will be issued in USD back to your original payment method.
How long does delivery take?
Orders are processed within 1–3 business days and delivered within 7–14 business days after dispatch. In total, expect your order within 8–17 business days in the United States.
Do you charge for shipping?
No, we’re proud to offer free shipping on all orders across the United States.
How can I contact customer service?
Our support team is available Monday to Friday, 9 AM to 5 PM (GMT-5). You can reach us at info@glissoria.com, and we aim to respond within 48 business hours.